Introduction

This privacy policy applies to Reheat GmbH (“Reheat”). Reheat is committed to protecting the privacy of its users. This privacy policy explains how Reheat collects, uses, and discloses personal data.

Collection of Personal Data

Reheat collects personal data from users in a variety of ways, including:

• When users create an account on the Reheat website or app
• When users purchase products or services from Reheat
• When users participate in Reheat marketing campaigns
• When users contact Reheat customer service
• When users use the PlantSwap app
• When users sign up for a Reheat newsletter or other marketing communications
• When users participate in a Reheat contest or sweepstakes
• When users become members of a Reheat loyalty program
• When users use or communicate with Reheat or third parties through Reheat websites, mobile apps, or offerings on internet platforms, multimedia portals, or social networks
• When users communicate with Reheat via phone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages, or instant messaging, letter mail, bottle post, smoke signals

Use of Personal Data

Reheat uses personal data for a variety of purposes, including:

• To provide and sell Reheat products and services
• To process orders and contracts, including sending order and shipping confirmations, delivery confirmations, delivery, and invoicing
• To organize and conduct courses, seminars, or training courses
• To organize and carry out customer service activities
• To organize and carry out customer card or loyalty card programs
• To organize and conduct market research and opinion polls
• To check customer creditworthiness

Disclosure of Personal Data

Reheat may disclose personal data to third parties in a variety of circumstances, including:

• To service providers who help Reheat operate its business
• To comply with law or legal process
• To protect Reheat’s rights or property

Cookies and Other Tracking Technologies

Reheat uses cookies and other tracking technologies to collect information about how users use the Reheat website and apps. This information is used to improve the Reheat website and apps and to provide users with more relevant content and advertising.

Social Plugins

The Reheat website and apps use social plugins, such as Facebook, Twitter, and Google+. These plugins allow users to share information with their social networks. When a user visits a Reheat page that contains a social plugin, the user’s browser establishes a direct connection with the social network’s servers. The social network may then collect information about the user’s visit to the Reheat page, even if the user is not logged into the social network. If the user is logged into the social network, the social network may associate the user’s visit to the Reheat page with the user’s social network profile.

Data Security

Reheat takes steps to protect personal data from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

• Using physical, technical, and administrative safeguards
• Limiting access to personal data to authorized personnel
• Training employees on data security

Data Retention

Reheat retains personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law.

User Rights

Users have the right to access, correct, delete, and restrict the processing of their personal data. Users also have the right to object to the processing of their personal data and to data portability.

Changes to this Privacy Policy

Reheat may update this privacy policy from time to time. Users are encouraged to review this privacy policy periodically for updates.

Contact Information

Users can contact Reheat with questions about this privacy policy by email at info@reheat.ch.